Frequently Asked Questions

Troubleshooting

1. BriteBrush™ | Soft Brush Heads/Frayed Brush Head

If your bristles look like the image shown below, it is probably time to change your brush head. If this happens too fast, please try brushing with less force.

To protect your gums and teeth enamel, BriteBrush™ is designed with soft bristles that will wear if too much force is applied. You can prolong the life of your brush by brushing gently. Replacement brush heads are available on Amazon.com, Walmart.com and Walmart stores.

2. BriteBrush™ | Having trouble earning 10 stars?

In order to earn stars, you must follow and finish the full brushing experience in the game you have chosen, including changing sides when you are prompted to do so. If you change sides, you should hear “Side Change Bonus!” after each time. If you get all those bonuses and finish the game, you should get 10 stars!

3. There’s something wrong with my BriteBrush™. I think I’m brushing correctly, but it is not responding.

BriteBrush™ has patented sensors that know if you’re brushing correctly. To get started, press the button to turn on your BriteBrush™, and follow the audio instructions.  When it’s time to start brushing, brush up and down or in small circles…that’s how you’ll keep the games going! When prompted, change sides. Make sure to brush each quadrant of your teeth, inside and out, tops and bottoms (including biting surfaces).

If you are following the audio guide and brushing correctly, but your BriteBrush™ toothbrush is not responding in the way you would expect, try these troubleshooting techniques:

Make sure you have fresh batteries.
See: “How do I change the batteries?”

Getting Started

1. BriteBrush™ GameBrush™ | Instruction Manual

Congratulations! You’re the proud owner of the smartest and most fun brush ever! With games and music, BriteBrush™ has patented sensors that know if you’re brushing the right way! The better you brush, the more fun you’ll have!

Download our user guide below to learn more!

2. BriteBrush™ Baby Shark | Instruction Manual

Congratulations! You’re the proud owner of the smartest and most fun brush ever! With games and music, BriteBrush™ has patented sensors that know if you’re brushing the right way! The better you brush, the more fun you’ll have!

Download our user guide below to learn more!

3. BriteBrush™ Elmo | Instruction Manual

Congratulations! You’re the proud owner of the smartest and most fun brush ever! With games and music, BriteBrush™ has patented sensors that know if you’re brushing the right way! The better you brush, the more fun you’ll have!

Download our user guide below to learn more!

4. How do I change the batteries in my BriteBrush™ toothbrush?

Batteries are included with purchase.  When changing batteries make sure you are working on a clean, dry surface.
1. Using a small Phillips head screwdriver (+), carefully remove the small screw near the base of your BriteBrush™. 
2. Pull down on the base to slide out & reveal the battery compartment. 
3. Remove old batteries and dispose of these safely. 
4. Wait one minute before replacing batteries.
5. Add two new AAA batteries in the direction indicated.(“+” side up and flat “-” side towards the base of the brush)
6. Slide the base back in, insert the screw, and tighten carefully to avoid stripping the screw.

5. How do I lower the volume on my BriteBrush™?

To reduce the volume, your BriteBrush™ must first be OFF.Press & hold the button on the side and continue holding the button until you hear “low volume” then release the button. That will start a new brushing session with a lower volume.

Tip: Make sure you don’t release the button until you hear “low volume”. If you release the button before you hear “low volume”, it will automatically be set at a regular volume.  Simply turn the toothbrush off again by pressing and holding the button on the side until you hear the power down sound, then try again.

6. How do I get my BriteBrush™ out of “Try me”

Straight out of the packaging your brush will be in “TRY ME” mode. To exit “TRY ME” mode follow these steps:

  1. After removing the brush from the packaging, press the button on the side of the brush to hear the audio introducing BriteBrush™.

  2. Start brushing up and down after the introduction. This will start a brief practice session.

  3. After you finish the practice session the brush will enter its normal mode.

7. How do I turn the BriteBrush™ ON / OFF?

To turn your BriteBrush™ ON, press the button on the side.

To turn it OFF, press and hold the button on the side until you hear the power down sound.

How to Use

1. BriteBrush™ | How to replace the toothbrush head, lower the volume, and more

This tips & tricks video shows how easy it is to use the Parent Check Light, change the batteries, and more with this fun, new smart toothbrush that includes 7 games, smart sensors, and a brushing coach who encourages kids to brush right by reminding them of the proper technique as they brush.

2. BriteBrush™ | What games are included in the BriteBrush™ GameBrush™ toothbrush?

BriteBrush™ Gamebrush™ toothbrushes includes a practice mode, plus 7 games to unlock:

Practice – Work on your brushing technique with fun sounds and lights!
1. Space Attack – Blast the aliens! Protect your bases!
2. Soccer Pinball – Go for the goal!
3. Dance Star – Do you have the moves to keep the music going?
4. Punch Master – You’re strong…but are you strong enough?
5. Race Car Rally – Try to win the race as you collect treasures!
6. Rockstar Jam – Earn points by rocking out with awesome solos!
7. Arcade Legends – Play 4 different arcade games! Space Attack, Soccer Pinball, Punch Master, and Dance Star!

You must complete the practice mode to unlock the first game. Click the button on the side of the brush to start, and follow the audio instructions. With each successfully completed brushing session, you are rewarded by unlocking additional games until all of the available games are unlocked. (If you stop brushing before the game is over, the session is incomplete, and you won’t unlock a new game).

3. BriteBrush™ | What games are included in the BriteBrush™ Elmo toothbrush?

BriteBrush™ Elmo toothbrushes includes a practice mode, plus 4 games to unlock:

Practice – Work on your brushing technique with fun sounds and lights!
1. Brushy Brush Song
2. Tricycle Adventure
3. Silly Sounds
4. Music Maker. 

You must complete the practice mode to unlock the first game. Click the button on the side of the brush to start, and follow the audio instructions. With each successfully completed brushing session, you are rewarded by unlocking additional games until all of the available games are unlocked. (If you stop brushing before the game is over, the session is incomplete, and you won’t unlock a new game).

4. BriteBrush™ | What games are included in the BriteBrush™ BabyShark toothbrush?

BriteBrush™ BabyShark toothbrushes includes a practice mode, plus 2 games to unlock:

Bubble Pop Practice – Work on your brushing technique with fun sounds and lights!
1. Baby Shark song
2. Treasure Hunt 

You must complete the practice mode to unlock the first game. Click the button on the side of the brush to start, and follow the audio instructions. With each successfully completed brushing session, you are rewarded by unlocking additional games until all of the available games are unlocked. (If you stop brushing before the game is over, the session is incomplete, and you won’t unlock a new game).

5. Parent Checklight | How do I check my child’s score?

After brushing with your BriteBrush™ toothbrush, turn the brush OFF by pressing and holding the button on the side.  Then double-click the side button to hear the last score. BriteBrush™ will light up with either Red, Yellow, or Green. It will also tell you the number of stars earned during the last brushing session.

1-3 stars = INCOMPLETE (Red light - try again!)

4-8 stars = GOOD EFFORT (Yellow light - nice work!)

9-10 stars = COMPLETE (Green light - well done!)

Where to Buy

1. Where can I buy more BriteBrush™ brush heads?

BriteBrush™ replaceable brush heads are available at the following retailers below.

For more information, give us a call at 1-833-937-0635.

2. BriteBrush™ | Where can I buy BriteBrush™?

BriteBrush™  Elmo and Baby Shark toothbrush is available in-store and online at Target.GameBrush™, Elmo and Baby Shark are available in-store and online at Walmart. BriteBrush™ is now available on Amazon.com.

Please check out BriteBrush.com, for all the latest details.

Still have questions? Call us at 1-833-937-0635 or Email Us.